Shipping policy

1. Order Processing

All orders are processed after payment has been successfully received.

Orders are generally processed within 5–10 business days. During busy periods, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

2. Shipping Times

Our products are shipped directly from our international suppliers and fulfilment partners through CJdropshipping China.

Estimated delivery times are:

Standard Shipping: approximately 15–30 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on the destination, shipping method, customs clearance, courier delays, weather, public holidays, and other circumstances outside our control.

Some products may have different delivery times. Where applicable, the estimated shipping time will be displayed on the product or checkout page.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the product, destination, shipping method and applicable shipping rates.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email where tracking is available.

Please allow a few business days for tracking information to become active after your order has been shipped.

You can use the tracking number provided to monitor the progress of your delivery.

5. International Shipping & Customs

Some of our products may be shipped internationally depending on stock availability and the fulfilment location.

International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Kid Edu Toys & Things is not responsible for delays caused by customs authorities.

6. Delayed Orders

While we work with our fulfilment partners to ensure orders are shipped as quickly as possible, we cannot guarantee delivery dates.

Shipping delays can occur due to:

Customs clearance
Courier delays
Incorrect or incomplete delivery information
Public holidays
Severe weather
High order volumes
International shipping disruptions
Other circumstances outside our control

If your order has not arrived within 30 business days from the dispatch date, please contact us at franssheree@yahoo.co.uk so that we can investigate the shipment.

7. Incorrect Address

Customers are responsible for providing the correct and complete delivery address when placing an order.

Please carefully check your delivery details before completing your purchase.

If an incorrect address is provided and the parcel is returned, additional shipping costs may apply if the order needs to be reshipped.

8. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us as soon as possible at franssheree@yahoo.co.uk.

For damaged items, please provide photographs of the product and packaging so that we can investigate the matter with our shipping and fulfilment partners.